Privacy Policy for A+ Auto Glass & Calibrations

1. Introduction

Welcome to A+ Auto Glass & Calibrations. We are committed to protecting the privacy and security of our customers' information. This Privacy Policy outlines how we collect, use, share, and protect the personal information you provide to us when you use our website (aplusautoglass.biz), contact us by phone, email, or text, or utilize our auto glass and calibration services.

This policy is intended to help you understand your privacy rights and how we handle your data in compliance with applicable laws, including the Florida Information Protection Act (FIPA) ^[1] . By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that is necessary to provide you with our services, process payments, handle insurance claims, and communicate effectively. The types of information we collect are detailed in the table below.

Information Category	Examples of Data Collected
Personal Identification Information	Full Name, Email Address, Phone Number, Physical Address (for mobile services).
Vehicle Information	Vehicle Make, Model, Year, and Vehicle Identification Number (VIN).
Insurance Information	Insurance Company Name, Policy Number, and Claim Details.
Communication Information	Records of phone calls, email correspondence, text messages, and live chat transcripts.
Technical and Usage Information	IP address, browser type, device information, pages visited on our website, and data collected through cookies and similar tracking technologies.
Appointment Information	Preferred contact method, best time to call, and details about the service required.

We collect this information directly from you when you fill out forms on our website, contact us directly, or when we process your service request and insurance claim.

3. How We Use Your Information

Your information is used for legitimate business purposes to ensure we can provide you with high-quality and efficient service. These purposes include:

• Providing Services: To schedule and perform auto glass repair, replacement, and ADAS calibration services.
• Communication: To respond to your inquiries, provide free estimates, send appointment reminders, and keep you updated on the status of your service.
• Insurance Processing: To file and manage auto glass claims with your insurance provider on your behalf.
• Website Improvement: To analyze how our website is used, diagnose technical issues, and improve the user experience.
• Customer Support: To provide assistance and resolve any issues you may encounter.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We will not use your personal information for marketing purposes without your explicit consent.

4. How We Share Your Information

We do not sell your personal information. We only share your information with third parties when it is necessary to provide our services or as required by law. These parties include:

• Insurance Companies: We share your personal, vehicle, and policy information with your insurance provider to process your claim.
• Service Providers: We may share information with third-party companies that provide services on our behalf, such as our website hosting provider, live chat service, and scheduling system (Thryv). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

We take steps to ensure that any third party with access to your information provides at least the same level of privacy protection as is required by this policy and applicable privacy laws.

5. Data Security

We are committed to protecting your information from unauthorized access, use, or disclosure. We implement reasonable administrative, technical, and physical security measures to safeguard your personal data ^[2] . These measures include secure data storage, access controls, and encryption of sensitive information where appropriate.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Under Florida law and other regulations, you have certain rights regarding your personal information. You have the right to:

• Access Your Information: You can request a copy of the personal information we hold about you.
• Correct Your Information: You can request that we correct any information you believe is inaccurate or incomplete.
• Delete Your Information: You can request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Communications: You can opt-out of receiving promotional communications from us at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to collect information about how you use our site. Cookies are small data files stored on your device. We use this information for analytics purposes to improve our website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: